Refund policy
Return & Refund Policy
Overview
At flexy store, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return or refund within 30 days of receiving your order.
1. Return Eligibility
To be eligible for a return:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase (receipt or order number) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
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Used or damaged items (not due to our fault)
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Gift cards
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Personal care items (for hygiene reasons, if opened)
3. Return Process
To start a return:
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Contact us at elkamalmohammed234@gmail.com
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Provide your order number and reason for return
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Wait for approval and return instructions
Do not send items back without approval.
4. Return Shipping
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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We recommend using a trackable shipping service
5. Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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If approved, your refund will be processed to your original payment method within 5–10 business days
6. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your payment provider
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If still unresolved, contact us at elkamalmohammed234@gmail.com
7. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us first.
8. Damaged or Incorrect Items
If you receive a damaged or wrong item:
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Contact us within 48 hours of delivery
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Provide photos as proof
We will offer a replacement or full refund.
9. Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this period, orders may already be processed or shipped.
10. Contact Information
For any questions regarding returns and refunds:
📧 elkamalmohammed234@gmail.com